I ordered it online from the asseenontv.com website and first of all it made me so mad because they were backordered and it took almost 3 months to get it. It is very sticky and messy and gets everywhere, but it does wash off easily. I have never used regular wax so I can't say that it hurts more than regular wax, but I found the pain to be bearable and not as bad as I had expected. The hair that I used it on was pretty long, I had been not shaving waiting for this stuff, but it took so long that I had to but the hair was still longer then the recommended length. It didn't work very well at all because it is supposed to pull the hair from the root and it only did that for maybe 50% of the hair tops, the rest it would just pull off from the top which means that it grew back just as fast as if I had shaved. I only did part of one leg so now the hair is growing in all funky because some came out at the root and others didnt..grrr... will admit though that I tried it on my eyebrows because I refuse to pluck because it hurts too much, and I made sure to pull the skin taunt and it didn't hurt one bit!!!! I was amazed, but I really don't find it worth it to pay that much just to wax my eyebrows, and if the stuff keeps it should last a long time if all I do is my eyebrows..hehehe....but overall I don't recommend it.