They are meant to have that consistency. That's what "smoother and creamier" means to White Wave, I guess. I took back two thinking they were bad, then the next time I went to the store they had signs up explaining the change. I bought one and used it, but I'm not buying any more.<br><br><br><br>
I think it's gross. The flavor is okay, but not as good as it was imo. But the texture is weird and greasy in my coffee. And there is a lot of product left in the container at the end, clinging to the sides. It's very wasteful.<br><br><br><br>
I'm not buying it any more, which is too bad because it's the only soy cream product available in my area. I can get used to soy milk in my coffee (chocolate soy milk works better) but I really liked the old Silk.<br><br><br><br>
I wrote to White Wave and this is the canned response I got:<br><br><br><br><div class="quote-container"><span>Quote:</span>
<div class="quote-block">Thank you for your e-mail to alert us of the recent experience you had<br><br>
with Silk® Creamer. We have notified our Quality Assurance Department so<br><br>
they can investigate and take corrective action.<br><br><br><br>
Best-quality food products have been this company's passion since its<br><br>
beginning. Around here, there isn't a single person who does not share<br><br>
that goal, and who does not take pride in our record of achievement.<br><br>
Incidents like the one you reported are rare, and we apologize for the<br><br>
inconvenience.<br><br><br><br>
For us, the good news is that you cared enough to let us know about it.<br><br>
We thank you for that. Please call or email us so we can send out a<br><br>
reimbursement for the inconvince.<br><br><br><br><br><br>
Thanks again for contacting the Consumer Affairs Department.<br><br><br><br>
Sincerely,<br><br>
Lorena Cano<br><br>
Consumer Response Representative</div>
</div>
<br><br><br>
Obviously a form letter. But I still think it's a good idea to write them if you don't like it (or if you do, I guess). Just because they use form letter responses doesn't mean that consumer opinions don't count. They'll listen most to sales figures, though -- and I imagine the only way they'll change Silk Creamer back to the way it was is if sales drop off sharply.