They are meant to have that consistency. That's what "smoother and creamier" means to White Wave, I guess. I took back two thinking they were bad, then the next time I went to the store they had signs up explaining the change. I bought one and used it, but I'm not buying any more.
I think it's gross. The flavor is okay, but not as good as it was imo. But the texture is weird and greasy in my coffee. And there is a lot of product left in the container at the end, clinging to the sides. It's very wasteful.
I'm not buying it any more, which is too bad because it's the only soy cream product available in my area. I can get used to soy milk in my coffee (chocolate soy milk works better) but I really liked the old Silk.
I wrote to White Wave and this is the canned response I got:
Quote:
Thank you for your e-mail to alert us of the recent experience you had
with Silk® Creamer. We have notified our Quality Assurance Department so
they can investigate and take corrective action.
Best-quality food products have been this company's passion since its
beginning. Around here, there isn't a single person who does not share
that goal, and who does not take pride in our record of achievement.
Incidents like the one you reported are rare, and we apologize for the
inconvenience.
For us, the good news is that you cared enough to let us know about it.
We thank you for that. Please call or email us so we can send out a
reimbursement for the inconvince.
Thanks again for contacting the Consumer Affairs Department.
Sincerely,
Lorena Cano
Consumer Response Representative
Obviously a form letter. But I still think it's a good idea to write them if you don't like it (or if you do, I guess). Just because they use form letter responses doesn't mean that consumer opinions don't count. They'll listen most to sales figures, though -- and I imagine the only way they'll change Silk Creamer back to the way it was is if sales drop off sharply.
