Obviously a form letter. But I still think it's a good idea to write them if you don't like it (or if you do, I guess). Just because they use form letter responses doesn't mean that consumer opinions don't count. They'll listen most to sales figures, though -- and I imagine the only way they'll change Silk Creamer back to the way it was is if sales drop off sharply.Thank you for your e-mail to alert us of the recent experience you had
with Silk® Creamer. We have notified our Quality Assurance Department so
they can investigate and take corrective action.
Best-quality food products have been this company's passion since its
beginning. Around here, there isn't a single person who does not share
that goal, and who does not take pride in our record of achievement.
Incidents like the one you reported are rare, and we apologize for the
For us, the good news is that you cared enough to let us know about it.
We thank you for that. Please call or email us so we can send out a
reimbursement for the inconvince.
Thanks again for contacting the Consumer Affairs Department.
Consumer Response Representative
I haven't seen that, but I'll have a look for it. Thank you!Originally Posted by thebelovedtree
Borealis, Rich's coffee creamer (in the freezer section w/ the cool whip) is vegan and IMO better than the silk any way, plus it's cheaper. It isn't as good for you, but I don't use much anyway, so thats what I go for.
Except it's slightly sweet... depending on what you want sour cream for, that might be okay. Also I found it to be more liquidy than typical sour cream, more like runny yogurt.I am going to check out the creamer for a sour cream replacement, it's cheaper than sour supreme here and I wouldn't have to go to a speciality store.