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Discussion Starter #1
*vent*<br><br>
We took my sister out for her 27th birthday. I CALLED ahead to make sure they could veganize on of their dishes. It was marinated portobello mushrooms with roasted red peppers, spinach and pine nuts. It originally had mozzerella and asiago cheeses but they said it's made to order so making it without cheese is no problem.<br><br>
So we get there and I order. The waitress asks if I would like mashed potatoes or rice pilaf. I explain I don't eat milk, cheese of any kind, butter, eggs or meat and ask if those ingredients are in either of those sides. She says yes, it all contains butter and it's not changeable. *sigh* So I ask if I can have fries because my son had french fries and she says no, no subs on the sides. Whatever. I say "Fine no sides please". <img alt="" class="inlineimg" src="/images/smilies/rolleyes.gif" style="border:0px solid;" title=":rolleyes:"><br><br>
So anyway my sons have to use the bathroom so I leave with them. I can see her bring plates to the table so I step in the restroom to move them along, send them to the table and use the restroom myself. As I'm walking out I see my mom hand the plate back to my sister (who was seated next to me) and they seem hurried. So I (suspiciously) ask what they're up to and they explain to me that they were "picking off a little cheese". So now I'm mad. I tried not to yell or anything but I said "Why would you do that? That's LYING to me? I can just send it back". I realize they thought I was being embarrasing with the special order (I was really nice even when the restaurant was unreasonable imo) and thought I would "scream and yell" over the mistake. So I grudgingly eat the meal (two caps with half a leaf of spinach, two slivers ofred pepper and 2 pine nuts) and then they inform me it was the SECOND time they had asked for a replacement! The first meal had come normal and they sent it back and then they brought back, apparently, the same meal with the cheese partially picked off by the cook. They were trying to scrape off the rest of the cheese before I saw it!<br><br>
Would this upset anyone else? So then my mom says "That's why I could never be vegan, it's too hard".<br><br>
It's not hard, everyone else MAKES it hard. What's so hard to understand about leave off the damn cheese? I have a headache.<br><br>
I'm debating about calling the restaurant tomorrow and speaking with the manager. My mom paid, do you all think that makes a difference? I'm thinking about just letting him know (it's a privately owned establishment) that I will not be returning and why.<br><br>
Opinions?<br><br>
Mary
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>MaryC1999</strong> <a href="/forum/post/0"><img alt="View Post" class="inlineimg" src="/img/forum/go_quote.gif" style=""></a><br><br><br>
So then my mom says "That's why I could never be vegan, it's too hard".<br><br>
It's not hard, everyone else MAKES it hard. What's so hard to understand about leave off the damn cheese? I have a headache.</div>
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<br><br><br><img alt="" class="inlineimg" src="/images/smilies/wall.gif" style="border:0px solid;" title=":wall:"> I totally agree with you. It's not OUR fault that people are idiots.<br><br><br><br>
I'd say write the letter.
 

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Restaurants exist for their customers. The better ones are SUPPOSED to go to lengths to make their customers happy and give them a good dining experience. You obviously didn't have one. I would definitely speak to the manager about your experience. They have to know about this, otherwise more people might have unhappy experiences there.
 

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Discussion Starter #6
<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>veggieeater</strong> <a href="/forum/post/0"><img alt="View Post" class="inlineimg" src="/img/forum/go_quote.gif" style=""></a><br><br>
I hope that you didnt leave a tip.</div>
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I'm sure she did. Generally I don't make it a practice to punish the waitstaff because the kitchen cooks are morons BUT I was a little peeved that the waitress brought back the same meal the second time (even though I didn't know about it until after). She had to have known then that they were giving me the wrong meal and she just didn't care.<br><br>
To top it off we were one of only two tables of diners in the restaurant.<br><br>
I did talk to the waitress. After I had eaten the measly meal they told me about sending it back once and I pulled the waitress aside and sort of, as nicely as I could, explain to her why this was unacceptable. I think I said "I would like you to speak to your cooks about this meal. My mom and sister, attempting to help me (it was hard to say those words), tried to pick off the cheese your cook staff left on my meal twice. I was very specific in what I ordered and I clearly stated that I do not eat any dairy products, including cheese of any kind, meat or eggs so that this wouldn't happen. I am a vegan which means I don't believe in eating animal products. Had I been actually allergic to dairy, your cook staffs trick of picking out the cheese could've have deadly results. I do believe you that ordered the meal correctly and I understand you have limited control over what the cook staff does, however, I feel you had a duty to be a little more diligent in sending over a clearly doctored dish to the table a second time. I'm attempting to be very civil in the matter but I hope you understand how important a mistake this was now."<br><br>
It may have sounded a little like I was talking down to her but what I really wanted to do was scream and yell for the manager and then yell at him some more. So I did the best I could to appear civil and controlled.<br><br>
I'm mad at my mom and sister too. They don't understand why I believe it's lying.<br><br><img alt="" class="inlineimg" src="/images/smilies/huh.gif" style="border:0px solid;" title=":confused:"><br><br>
Mary
 

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Wow, I'm impressed. I don't think you could have chosen your words any better. I'm very curious as to what her reply was to you. Did she offer any reason as to why she allowed this to occur? I think you are totally justified in feeling angry at your mom and sister. If nothing else, I'll make sure I never go to the bathroom until after the meal I order has arrived!
 

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My sympathies, Mary.<br><br><br><br>
However, I never eat food delivered to me <i>after</i> I have complained about it. I think it might be a little too tempting for one of the staff to do something really disgusting to it.<br><br><br><br>
Besides, after a couple of mistakes, I'm usually more irritated than hungry.
 

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oooh sorry you had such an awful afternoon ..<br><br><br><br>
i am glad you complained ..<br><br><br><br>
i think sometimes when it is a "choice" people have little respect for it .. the cook probably thought he was doing you a favor <img alt="" class="inlineimg" src="/images/smilies/undecided.gif" style="border:0px solid;" title=":-/"><br><br><br><br>
now i know you shouldn't have to lie, but my friends daughter is very allergic to cheese .. do you think restaurants might be more careful if it were an allergy instead of a choice??
 

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Discussion Starter #11
<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>karenlovessnow</strong> <a href="/forum/post/0"><img alt="View Post" class="inlineimg" src="/img/forum/go_quote.gif" style=""></a><br><br>
Wow, I'm impressed. I don't think you could have chosen your words any better. I'm very curious as to what her reply was to you. Did she offer any reason as to why she allowed this to occur? I think you are totally justified in feeling angry at your mom and sister. If nothing else, I'll make sure I never go to the bathroom until after the meal I order has arrived!</div>
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Her response was "Ok, sorry".<br><br>
Then she avoided the table until it seemed like we were done. She walked over and said "Should I get your check now?". Funny she didn't seem to want us to stay for dessert. <img alt="" class="inlineimg" src="/images/smilies/doh.gif" style="border:0px solid;" title=":doh:"><br><br>
My mom and sister were embarrassed because everyone could hear me. Well duh it was an empty restaurant and there was no background music or noise. You could clearly hear the people's conversation at the next table too.<br><br>
I should've seen it coming honestly. When I asked for apple juice for my baby she said they didn't have any apple. Apparently they have every other juice known to man BUT apple. So I was trying to think of what to do for him to drink and I said something along the lines of "All he drinks is apple juice" more to my mom than anything and the waitress said "Oh well". I tried to shrug it off as her attempt at being lighthearted but it really rubbed me the wrong way and I was pretty miffed after that. I suppose I dwelled on the apple juice thing longer than I needed to but I was really sort of offended at her comment. I don't know.<br><br>
They dumped extra balsamic vinegar on it when they replated the dish too so I've hard a terrible tummy ache from acidity I think. Just all around crappy. I've decided to write a letter. This way I don't have to play phone tag and I can really review what I write. Even if they throw it away, I'll feel better just doing it I think.<br><br>
Delicious, I would've sent the dish back permanently after the second delivery myself had I known. I would have rather gone hungry and waited until I got home than put up with that. I guess that's what my mom and sister were "afraid" of.<br><br>
Mary
 

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The time I was given tomato bacon dressing instead of french, I filled out the comment card, and mentioned it. I got a letter from the manager apologizing and giving me $10 off my next meal. It was at a place I actually didn't like. They really didn't have anything good except onion rings. And I can usually find something ANYWHERE. Needless to say, that coupon for $10 off was in the bottom of my purse for like a year.
 

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As a cook, I'm ticked at that cooking staff for you, I made that kind of mistake today, I put cheese on something that wasn't supposed to but I thought it did. Our waitress wanted to bring it back an pick of the cheese. I said heck no, I'll make a new one for her, and if they want to dock me let em. I'm terribly sorry you had to deal with such an uncosiderate restaurant.
 

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You made me think.<br><br><br><br>
Wednesday evening my husband and I went out to dinner. This is the restaurant where we really don't go for the food, but the beer. (It's called The Winking Lizard with over 120 international beers.) They have a veggie burger (and a few other vegetarian options which pleased me the first time we went<img alt="" class="inlineimg" src="/images/smilies/hungry.gif" style="border:0px solid;" title=":hungry:">), but it's six bucks with a side (I get the baked potato). That seemed to be awfully expensive, considering I have Bocas and Morningstar Farms veggie burgers that I got for no more than $1.50 a box. So I had a veggie burger on whole wheat bread (they have white buns) before we left, since I was hungry and didn't know when Andy would be home. I wound up getting a spinach salad that originally came with bacon bits, cheese, eggs and bacon dressing. I requested that the extras not be added, but it first came back with bacon (I think it was cheeseless, because my husband and I both emphasized it); When it came back (they took the bacon off), the eggs were on. We told the person from the kitchen who brought the salad out that I asked for no eggs, and she took back before we could say anything more. My husband I were both thinking that he could have the eggs. (They were hardboiled, which I never liked.) The person from the kitchen (I guess if the waitstaff is busy, the kitchen people bring out the food), and and our waiter were both gracious and apologetic. I said to the waiter that it was okay. I was just happy to find a restaurant that had vegetarian options. He went to go on to tell about some of the current seasonal ones, like the pasta (which I think has a cheese sauce), and the portabello mushroom burger. When I tried that the last time, I think I would have liked it, but I had already had a couple of beers, so my taste was tainted. Either way, it wasn't worth $7.<br><br><br><br>
Anyway, next time, I think I will explain, especially if the employees are that cool, that had I been allergic, and not just choosing to eat meat or animal products, the results could have been different.<br><br><br><br>
Although, I'm just to the point where, if I know what I want before I go, even, I'll just write it down myself and give it to the server. Once we had to send a pizza back twice because they did it wrong. My husband, sister, brother-in-law and I couldn't figure out what was difficult about one pizza half with no cheese and mushrooms, half with cheese and pepperoni. Somehow, though, we got four large pizzas for the price of two and I think my husbnad realized that pizza without cheese isn't too bad. (One of the ones we got was pepperoni with no cheese.) <img alt="" class="inlineimg" src="/images/smilies/rockon.gif" style="border:0px solid;" title=":rockon:"><br><br><br><br>
Also, my husband is a processed food, meat eater as is the rest of the famly. I didn't become vegetarian, and eventually vegan, until after we were married. I became vegetarian about March of last year. (Some time after the Friday before Lent. I was still transitioning, as we were at a wings place that had a veggie wrap, which I got and I also got some wings.) I became fully vegan last fall sometime. My MIL is very nice about it, making sure, when we go out that the restaurant has things I can eat, and when we visit, making sure I'm fed, but I bring my own food now, so it almost doesn't matter. Now, though, knowing what I know and doing what I do, I almost can't look at their choices. I digress....<br><br><br><br>
Laura
 

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$1.50 a box for Boca burgers? <img alt="" class="inlineimg" src="/images/smilies/shocked.gif" style="border:0px solid;" title=":eek:"><br><br><br><br>
We don't have them here anymore, but they did for a while and they were $5 a box. <img alt="" class="inlineimg" src="/images/smilies/dizzy2.gif" style="border:0px solid;" title=":dizzy:">
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>MaryC1999</strong> <a href="/forum/post/0"><img alt="View Post" class="inlineimg" src="/img/forum/go_quote.gif" style=""></a><br><br><br>
So then my mom says "That's why I could never be vegan, it's too hard".<br><br>
It's not hard, everyone else MAKES it hard. What's so hard to understand about leave off the damn cheese? I have a headache.<br></div>
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ohmigod. this frustrates me to the extreme. as if it is so difficult to omit an ingredient or two here and there. i fully agree that everyone else makes much more out of it than we do!
 

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Yes, you definetely should call or write the restaurant and let them know why you won't be coming back. I think you handled the situation fairly.<br><br><br><br>
Personally I would have just picked off the cheese (which is actually what I have done once in the past when an order arrived messed up) because there's no point (for me, anyways) to cause another meal to go to waste when the harm has already been done.
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>sarahjayn1980</strong> <a href="/forum/post/0"><img alt="View Post" class="inlineimg" src="/img/forum/go_quote.gif" style=""></a><br><br>
Heh. I AM allergic to milk and cheese (and eggs) and people generally assume I am lying about it to "get my way." In fact, once someone said to me, "You're allergic to that stuff like <some character, I forget> is to parsley on Sex in the City! They say they are allergic because they don't like it on their plate."<br><br>
I said, "Yes, its exactly the same if eatting said parsley would cause that character to die. I've never seen the show, so I don't know." I do know that I hate it when people assume something is untrue just because its strange to them. It's bigotry.<br></div>
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Yeah, I get the same thing because not only am I lactose-intolerant, but I am also allergic to weird stuff like apples and kiwis. Why do people asume someone is lying about a food allergy? You wouldn't assume someone is lying about a dog allergy because you think it's weird, then expose them to dog hair. So why assume someone is lying about the cheese allergy, give them cheese, and risk them getting seriously sick and/or dying, all because you think that's a weird allergy to have? If I was a waiter or a cook, I wouldn't question WHY something was ordered they way it is, and just serve it the way it was ordered. What is so difficult in leaving out things like bacon, cheese, milk, butter, ect.............?
 

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i had this happen to be before, too. it is like someone could not possibly want to avoid cow milk?! so they do not believe the order? LOL
 
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