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Discussion Starter · #1 ·
Hi, I just need some advice on this please...<br><br>
Whilst on holiday earlier this month (in the UK), my partner and I went out for dinner to a coastal pub. I ordered a 'Mediteranian Vegetable Lasagne' with chips and salad. Engrosed in conversation, I started to eat the lasagne, tasting odd, I told my partner who said it was probably the sauce...I then noticed something strange on my knife, my partner tasted it and told me it was beef!<br><br>
I was discusted, had a mouthful of my drink and, of course, complained, but by then the damage had been done...I felt so sick, I had eaten about 2-3 mouthfuls of it! The staff were apologetic and gave me the vegetable lasagne, and after some badgering also gave me a refund.<br><br>
They wanted to give us free deserts, but when I asked the manageress which deserts were vegetarian, she replied "The all have butter in." She obviously was completely clueless!<br><br>
I would just like some advice on this situation please from fellow vegetarians, what would you have done? Would you have taken it further? As I am still contemplating it. I was also quite ill afterwards.
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>Rainbow_Cloud</strong> <a href="/forum/post/2926780"><img alt="View Post" class="inlineimg" src="/img/forum/go_quote.gif" style=""></a><br><br>
Hi, I just need some advice on this please...<br><br>
Whilst on holiday earlier this month (in the UK), my partner and I went out for dinner to a coastal pub. I ordered a 'Mediteranian Vegetable Lasagne' with chips and salad. Engrosed in conversation, I started to eat the lasagne, tasting odd, I told my partner who said it was probably the sauce...I then noticed something strange on my knife, my partner tasted it and told me it was beef!<br><br>
I was discusted, had a mouthful of my drink and, of course, complained, but by then the damage had been done...I felt so sick, I had eaten about 2-3 mouthfuls of it! The staff were apologetic and gave me the vegetable lasagne, and after some badgering also gave me a refund.<br><br>
They wanted to give us free deserts, but when I asked the manageress which deserts were vegetarian, she replied "The all have butter in." She obviously was completely clueless!<br><br>
I would just like some advice on this situation please from fellow vegetarians, what would you have done? Would you have taken it further? As I am still contemplating it. I was also quite ill afterwards.</div>
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I think it was an honest mistake on their part, and they corrected it by giving you the right dish. I wouldn't have demanded a refund, but I don't think its too over-the-top to do so. Offering to give you free desserts was nice of them.<br><br>
Do you not eat dairy? It was nice of her to inform you that the desserts have butter, even though butter is vegetarian. I think to demand more than a refund and free dessert would be overreacting, absolutely, unless they were rude to you or didn't try to accomodate your needs after the initial error.
 

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I just always take a moment to examine my food when it first arrives. Then, I get engrossed in conversation. <img alt="" class="inlineimg" src="/images/smilies/smiley.gif" style="border:0px solid;" title=":)">
 

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That's happened to me a few times and I never take it further than getting a replacement meal. If they offer to comp my meal or give me a coupon for next time or anything like that, I accept and I'm grateful, but I never escalate. It's usually just a simple mistake and though it's TOTALLY DISGUSTING and all that, it's just not worth worrying about. Really, it's not. Making a stink about it won't save any animals' lives, it won't make eating out easier for future veg*ns, it won't make your stomach stop hurting, or any of that. So I really think <b>it's best to just drop it and move on.</b><br><br>
(Edit to add: as delicioso said, it's a good idea to inspect your food before eating it, but that doesn't solve the problem. Sometimes the place serves meat analogs and it looks the same. Or if you're like me and basically grew up veg then you don't even know what some animal products look like so you can't tell. Or if you're in a foreign country and all the food is new to you then you don't know what it's "supposed" to look like. Etc etc. Just accept that this thing is one of the pitfalls of eating compassionately in a world where people just don't care.)
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>dormouse</strong> <a href="/forum/post/2926783"><img alt="View Post" class="inlineimg" src="/img/forum/go_quote.gif" style=""></a><br><br>
I think it was an honest mistake on their part, and they corrected it by giving you the right dish. I wouldn't have demanded a refund, but I don't think its too over-the-top to do so. Offering to give you free desserts was nice of them.<br><br>
Do you not eat dairy? It was nice of her to inform you that the desserts have butter, even though butter is vegetarian. I think to demand more than a refund and free dessert would be overreacting, absolutely, unless they were rude to you or didn't try to accomodate your needs after the initial error.</div>
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<br><img alt="" class="inlineimg" src="/images/smilies/thumbsup.gif" style="border:0px solid;" title=":up:"> yeah I pretty much agree, it sounds like an honest mistake on somebodys part (either chef or waitress I guess) which it sounds like they were happy to correct, and then to also refund you and give you a free desert was nice of them IMO. I'd have been happy with just the meal I ordered and an apology.<br><br>
These things just happen sometimes, people make mistakes.
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>Identity_thief</strong> <a href="/forum/post/2927465"><img alt="View Post" class="inlineimg" src="/img/forum/go_quote.gif" style=""></a><br><br>
These things just happen sometimes, people make mistakes.</div>
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I agree.<br><br>
A thank you when it was rectified would go along way towards the 'fussy veg*n' instead being a 'really nice veg*n customer' and more care being taken in the kitchen next time.
 

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I don't think they meant any harm.<br><br>
I would have asked for a refund and left. Not so much because I thought they were evil veggie-haters, but cos I can't imagine I would have much of an appetite left. Walk it off, go for a pint...<br><br>
If you really want to get it out of your system, you could write them a polite letter explaining how you think it is important that the staff are trained so that similar mistakes don't happen again that could further offend people, whether they are vegetarian, hindu, muslim, etc.
 

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honest mistake, i agree with Cyclone thou even thou it was a freak out moment and situation the way you react can really change their views on vegetarians / vegans.<br><br>
I would have probably said no for the dessert but yes for a free alcoholic drink to get over the disguist.
 

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It sounds like the server made an innocent mistake. I think it's a good lesson in checking your food before diving in. I probably wouldn't have badgered them for a refund, but I have worked in restaurants so I know these mistakes happen. You try not to let it be common, but it can be. Offering you a free dessert was very gracious. You may have confused the server a bit by asking which desserts were <i>vegetarian</i>... it's more common that you'll be asked what is <i>vegan</i> and very rare that a typical restaurant dessert is not vegetarian (at least in places I worked).
 

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I agree with what's been said. Letting it go now would be the gracious thing to do. I actually read an article by a chef this week about whiny vegetarian customers and how much he hated them. Don't perpetuate the stereotype! If they replaced your meal, comped it, offered free desserts AND apologized...well, they did everything in their power to make it up to you. Unless they've got a time machine, they can't do anything else.<br><br>
Even though butter is vegetarian, it's possible that the manager has had run-ins with vegan customers who took issue with dairy. She might not fully understand the difference between vegetarian and vegan; a lot of people don't. She was just trying to let you know anything you could possibly object to - to avoid a mistake like what happened with your dinner. Give her some credit. She meant to help.<br><br>
It's just the risk you take when someone else prepares your food. I don't get mad when restaurants mess up my order. I just tell them and ask them to fix it, and they always do. The end. What's the point of taking it further? If you throw a fit in the restaurant after they've rectified the situation, they're just going to snicker behind your back about how awful vegetarians are when you leave.
 

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Discussion Starter · #12 ·
Thank you all for the replies <img alt="" class="inlineimg" src="/images/smilies/smiley.gif" style="border:0px solid;" title=":)"> I do normally check my food first but in this instance I didn't...I will make sure I do in future, and just put it down to a mistake.
 
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