VeggieBoards banner

1 - 20 of 39 Posts

·
Registered
Joined
·
1,938 Posts
Discussion Starter · #1 ·
I received an expensive bottle of shampoo from Melaleuca as a gift. In the ingredients they made sure to point out that they were plant derived and not animal. But there was no mention of it being cruelty free.<br><br><br><br>
So I checked their website and saw that they do hundreds of clinical tests. Then I called them and asked if any of that was animal testing. They told me they can't give out that kind of sensitive information over the phone, but they could send me a letter stating whether they do or not.<img alt="" class="inlineimg" src="/images/smilies/huh.gif" style="border:0px solid;" title=":confused:"><br><br><br><br>
Anyway I received the letter which said that they don't test and never have. That was great to hear but then the letter went on. It stated how they eat meat, wear leather and don't feel guilty about it. I took the further comments to mean veg*ns are ridiculous. I've attached the letter for you to read and tell me if I'm reading too much into it. I just don't get what hamburgers and leather belts have to do with animal testing. A simple yes or no on testing would have been sufficient.<img alt="" class="inlineimg" src="/images/smilies/wall.gif" style="border:0px solid;" title=":wall:"><p> </p>

<span huddler_attributes="{"plugin":"attachment","params":{"id":"1367","name":"mel.doc","description":"","size":26.5,"type":null}}" huddler_plugin="attachment">
<a
class="attachment loginreq" href="/attachments/1367" title=""><span class="file ">mel.doc <span class="details">26.5k . file</span></span>
</a></span>
 

Attachments

·
Banned
Joined
·
2,081 Posts
I used to buy from Melaleuca. I called and asked about animal testing, they said they don't do it. A person I worked with called and asked about animal testing and they told her they don't do it. She asked for it in writing. They faxed her a letter saying they didn't do it. That was a couple years ago. Then just semi-recently I've noticed theyre now on PETA's "tests on animals" list & they used to not be on the list. So I dunno. It's kind of like the Unilever thing. They claim no animal testing, PETA says yes. Mighty confusing.
 

·
Registered
Joined
·
100 Posts
It really makes no sense to me why the guy wrote about wearing leather and making it a point that he feels that humans are above animals. Because of that right there I wouldnt buy the product. But thats just me, do as you feel right!
 

·
Registered
Joined
·
345 Posts
I think they should have stopped after the first two paragraphs or just given you the answer over the phone.<br><br><br><br>
That letter is odd, especially the transition into the 3rd paragraph. It's like they wanted to make a point about veganism, but didn't know how to fit it in since that's not what you asked.
 

·
Registered
Joined
·
1,938 Posts
Discussion Starter · #5 ·
Yeah I thought it was a strange letter to send. I'm returning their product and telling them thats not the type of letter you send to customers your hoping to sell products to.
 

·
Registered
Joined
·
1,938 Posts
Discussion Starter · #6 ·
<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>Jessica Alana</strong> <a href="/forum/post/0"><img alt="View Post" class="inlineimg" src="/img/forum/go_quote.gif" style=""></a><br><br>
I used to buy from Melaleuca. I called and asked about animal testing, they said they don't do it. A person I worked with called and asked about animal testing and they told her they don't do it. She asked for it in writing. They faxed her a letter saying they didn't do it. That was a couple years ago. Then just semi-recently I've noticed theyre now on PETA's "tests on animals" list & they used to not be on the list. So I dunno. It's kind of like the Unilever thing. They claim no animal testing, PETA says yes. Mighty confusing.</div>
</div>
<br><br><br>
I called and asked PETA about this. It turns out that they did testing on a competitors product that claimed it was so safe a child could drink it. They did the lethal dose test using rats. So technically they didn't use animal testing on their product. This explains their reference to comparing a child to a rat in the letter. They also wouldn't promise to never test their products in the future. Thats why they are on PETA's "do test" list.
 

·
Registered
Joined
·
3,477 Posts
I really wish that this could just be on the label, and wouldn't be a lie and everything would be simple and easy. Why do companies have to make it so hard? I hate having to do hours of research to buy toothpaste.<br><br><br><br>
Anyway...that letter was weird and I have no desire to use their products after reading it (as if the lethal dose testing didn't put me off). It sounds like he's trying to proove to himself that he's a good person in regards to animals by insulting veg*n customers in some strange way.
 

·
Registered
Joined
·
3,003 Posts
That is very weird. Almost as if the secretary the guy got to send it snuck that in there as a prank. I don't know.<img alt="" class="inlineimg" src="/images/smilies/huh.gif" style="border:0px solid;" title=":confused:">
 

·
Registered
Joined
·
797 Posts
That is one strange letter. He seems to have some personal vendetta; why else would he go on and on about things you didn't even ask about?
 

·
Registered
Joined
·
4,483 Posts
You know what I think?The guy has a guilty conscience,so he's trying<br><br>
to rationalize what he really knows is wrong.
 

·
Registered
Joined
·
1,312 Posts
I don't understand why they felt it was necessary to throw their personal opinion (an irrelevant one at that) into the letter. You wanted your question answered, and that's all they had to do. Why would they keeping blabbering on like that? In my opinion it's kind of immature and it is definitely highly unprofessional, especially when they could potentially be hurting their apparently "valued" customers' feelings by doing such an unnecessary, silly thing. Very detrimental to their image as any kind of reputable company and poor customer service if you ask me. I couldn't imagine answering one of my customer's questions with all kinds of irrelevant poo-poo that they didn't ask to hear... I've never heard of this company until reading this thread, but just for that they can assure themselves they will have no chance of my patronage in the future... what a hack!
 

·
Registered
Joined
·
1,707 Posts
That's really random, and IMO the letter sounded pretty unprofessional. You were asking a simple question, and you got back this guys life story, full of really unrealted things, and trying to almost get into a debate with you.<br><br><br><br>
I would write to the guys manager and say you had some questions regarding the letter he sent, but then, I just love complaining.
 

·
Registered
Joined
·
948 Posts
I dunno if the CEO has much of a manager. ;P<br><br><br><br>
But being that that letter apparently WAS from the CEO... how weird! "No, we don't test on animals.. but I am wearing leather and I ate meat yesterday! I am SO not one of those VAY-GUNS That is relevant, right?"
 

·
Registered
Joined
·
1,320 Posts
Wow... the letter goes in such contrasts all the way from "Animals are our friends, we can never test on them!" to "I eat meat, wear leather, and don't feel guilty at all!" I think it is too personal and pretty mean of them to send such a letter. Also according to them it "doesn't count" if the animal is already<br><br>
dead. <img alt="" class="inlineimg" src="/images/smilies/thinking.gif" style="border:0px solid;" title=":think:"><img alt="" class="inlineimg" src="/images/smilies/wall.gif" style="border:0px solid;" title=":wall:">
 

·
Registered
Joined
·
9,260 Posts
It wasn't terrible. A bit personal, though. We didn't ask if the CEO was vegetarian, just if the company tested on animals. <img alt="" class="inlineimg" src="/images/smilies/inquisitive.gif" style="border:0px solid;" title=":stinkeye:">
 

·
Registered
Joined
·
155 Posts
I think that was THE most bizarre letter I've ever read, and not one that a CEO of a company would write at all, even if they DID test on animals. I mean they want to sell their product, not insult potential customers. I think something strange has gone on somewhere.
 

·
Registered
Joined
·
12,079 Posts
While I think he went a bit overboard in his letter, I didn't exactly find it offensive or anything. He definitely was trying to make a point however. Rather odd.
 

·
Registered
Joined
·
32 Posts
I don't put animals on the "same plane" as humans either - I would never force an animal to fly! LOL. That guy definitely has a few lights out.<br><br><br><br>
It's like he was saying, "We don't test OUR products on animals, but let me make it very clear we believe animals are here for humans to eat or wear."
 
1 - 20 of 39 Posts
Top