VeggieBoards banner

1 - 20 of 36 Posts

·
Registered
Joined
·
2,002 Posts
Discussion Starter · #1 ·
Okay, I'm having a major problem with my laptop. It all started when my mom gave me a glass of iced tea, which I didn't really want, but accepted anyway. I walked back into the living room with it in my hand, and headed for where my laptop was sitting; it was on and open. I got to the sofa, where I was planning on sitting, and I became really dizzy, I collapsed, blah blah, and I dropped my tea on my open laptop. I wiped it off as quickly as possible, and thought it was okay... until I tried to type. Random "w"s kept coming up instead of the letters I wanted to type, so I decided to turn it off and clean the keyboard. Then I started the computer again, and it beeped for 5 minutes. Then it froze. I started it again and Windows didn't even load. So I called the Dell help line, and was put on hold for more than 20 minutes. I got out my Owner's Manual, and it told me to take the computer components apart and let them dry. Trouble is, I'm pretty sure the hard drive is wet, and I can't get in there. I got one screw out, but the other is stripped and I just can't get it out. What should I do? Wait? Call someone to help me? Drop it out a window on the top floor?<br><br><br><br>
Someone with computer knowledge help me out, please. <img alt="" class="inlineimg" src="/images/smilies/bigcry.gif" style="border:0px solid;" title=":cry:">
 

·
Banned
Joined
·
5,034 Posts
I haven't worked on a laptop in years, and I'm guessing they have advanced quite a bit since then.<br><br><br><br>
The hard drive itself should be in some sort of casing.... I am *guessing* it is mainly a keyboard problem, since from the very start of starting your computer the keyboard is required.<br><br><br><br>
Regarding the beeping, what pattern is it in? A computer will beep in a certain pattern to indicate what the problem is at start up.
 

·
Registered
Joined
·
2,631 Posts
if you have a warranty do not open your laptop. it will make your warranty void.. when i had lightening come in on my cable line dell came out the next day and replaced my mother board.<br><br><br><br>
good luck.
 

·
Registered
Joined
·
1,705 Posts
I had an external port on my laptop for a keyboard. Like michael stated, you could hook that up, and see what happens.
 

·
Registered
Joined
·
7,895 Posts
I sympathize with you VeganKat, (not that I have had this happen<br><br>
to me)... I do hope it all still works and that you have not lost any<br><br>
data.. or caused permanent damage(??) etc. <img alt="" class="inlineimg" src="/images/smilies/sad.gif" style="border:0px solid;" title=":("><br><br>
I have no knowledge of what to do but I'm wishing you good luck in the hope of it all being alright again...
 

·
Registered
Joined
·
3,192 Posts
Kat... to add to the above-mentioned suggestions, you should also not turn it on and in fact, unplug it or remove the battery while it is drying. This will lessen the risk of shorting out anything.<br><br><br><br>
Having said that, the damage, if any, is already probably done and really, all you can do is wait for it to completely dry, as 1vegan mentioned.<br><br><br><br>
To remove the screw that's giving you trouble, you can use a "sharp" straight-edge/standard screwdriver or even a Phillips screwdriver if the screw head is a Robertson (square head). Push down on the screwhead fairly hard and this will create a new groove in the head allowing you to turn it out.<br><br><br><br>
Once you have the screw head out just a little... add a little wedge of some sort, like a butter knife, in between the screw head and the drive and lift upwards to keep tension on the screw. It should come out fairly easily.<br><br><br><br>
One thing to keep in mind, make sure you are not wearing wool and that you ground yourself so as to avoid passing any static electricty to the drive or electronics. Of course, do not use a magnetic screwdriver either.<br><br><br><br>
Good luck.
 

·
Registered
Joined
·
2,002 Posts
Discussion Starter · #10 ·
I took the components out and let them dry. It starts up fine, and works properly, though it still does that beep (probably because I left the battery out), and some of the keys are stuck. I'm going to clean the keyboard more thoroughly and maybe that will fix it completely.<br><br><br><br>
Thanks for all the suggestions. <img alt="" class="inlineimg" src="/images/smilies/smiley.gif" style="border:0px solid;" title=":)">
 

·
Registered
Joined
·
3,192 Posts
Kat, as Kurm mentioned above... take note of the beeps. It's kinda like a morse code that helps with diagnostics. For example, three quick beeps might mean something specific where as two long beeps with a short beep and one more long beep would mean something else.<br><br><br><br>
Once you know this, you can call up any computer shop that works on DELL puters and ask them what that specific series of beeps means.
 

·
Registered
Joined
·
2,002 Posts
Discussion Starter · #12 ·
It's a lot of short beeps in quick succession, and it lasts for at least a minute before Windows starts up. I think it's keyboard-related, because it keeps popping up the troubleshooting window for keyboard problems. I do think it's just because there's still tea gunk in some of the keys.<br><br><br><br>
Anyone know a good way to clean the keys?
 

·
Registered
Joined
·
3,192 Posts
Kat:<br><br><br><br>
Easiest thing I've found is to just pop them off one at a time (make a little map diagram of what key goes where<img alt="" class="inlineimg" src="/images/smilies/wink3.gif" style="border:0px solid;" title=";)">) and then just wipe the ribbon off underneath the keys. I then throw the keys themselves in the dishwasher on a light cycle and then let them drip dry.
 

·
Registered
Joined
·
2,002 Posts
Discussion Starter · #14 ·
Ha ha, it isn't the keyboard. I called the Dell support line again, and the guy and I did some troubleshootong and discovered I have a defective memory chip, and there's also an internal problem that needs fixing. So, I get to send it away next week to be fixed, sticky keys and all, free of charge.
 

·
Registered
Joined
·
7,895 Posts
The news is perhaps not so bad afterall heh VeganKat!!?!!? <img alt="" class="inlineimg" src="/images/smilies/smiley.gif" style="border:0px solid;" title=":)"> and<br><br>
at least you get a free of charge service to it.
 

·
Registered
Joined
·
682 Posts
The sugar content in the iced tea is the worst culprit for stickiness and system failures.<br><br><br><br>
My advice is assume they will have to wipe your hard disk as part of the repair process and backup EVERYTHING that you don't want to, or could afford to lose. This would include documents (and the like), items saved on your desktop, internet favourites, etc, etc.<br><br><br><br>
If you want a hand/advice on how to backup these things, post back what operating system (e.g Windows 98, ME, 2000, XP) your are running, and I'll try to help as much as I can.
 

·
Registered
Joined
·
2,002 Posts
Discussion Starter · #18 ·
I don't really have anything important on there, except my loads of mp3s (but I guess they're not <i>that</i> important) and some important emails and web layouts (which are expendable, seeing as how I make about 6 a week). I'd rather liked it cleared, since I think I have some spyware on there. . . .
 

·
Registered
Joined
·
7,895 Posts
Hey Vegan Kat, I spilt some watery pea soup yesterday on what is now my old keyboard and so I had to run out and buy a new one today which I had intended imminently anyway!! <img alt="" class="inlineimg" src="/images/smilies/grin.gif" style="border:0px solid;" title=":D"> My PC is not a laptop though so I only had to replace just the keyboard. <img alt="" class="inlineimg" src="/images/smilies/smiley.gif" style="border:0px solid;" title=":)">
 

·
Registered
Joined
·
682 Posts
<div class="quote-container"><span>Quote:</span>
<div class="quote-block"><i>Originally posted by VegAnaconda</i><br><br><b>Hey Vegan Kat, I spilt some watery pea soup yesterday on what is now my old keyboard and so I had to run out and buy a new one today which I had intended imminently anyway!! <img alt="" class="inlineimg" src="/images/smilies/grin.gif" style="border:0px solid;" title=":D"> My PC is not a laptop though so I only had to replace just the keyboard. <img alt="" class="inlineimg" src="/images/smilies/smiley.gif" style="border:0px solid;" title=":)"></b></div>
</div>
<br><br><br>
There wouldn't be a problem with an external keyboard. A colleague at my last job (who had been working with computers - hardware, software, databases etc.) for 30 years had a unique and successful way of cleaning really grotty keyboards (including those suffering from really sugary coffee).<br><br><br><br>
He'd take the keyboard (unplugged natch) and would run it under a warm tap for a few minutes making sure to dislodge all the gunk. He'd then leave it keys down on the draining board to drain off the real water for a couple of hours or preferably overnight. Once the visible moisture had gone he'd sit the keyboard on the back of his monitor (for a couple of days) to dry completely. After that, it would work perfectly.<br><br><br><br>
He did tell me that he used to clean monitors in a similar way, but this time with a garden hose, but I never saw that first hand so it remains an urban myth.<br><br><br><br>
The big thing with any spilt drinks is to switch off ASAP and allow to dry thoroughly. Sugar is your worst enemy for ruining computer hardware so beware.
 
1 - 20 of 36 Posts
Top