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Discussion Starter · #1 ·
http://www.hollandandbarrett.com/pages/rewards.asp

I love that I've started two threads about loyalty cards.


Anyway, I was in a couple weeks ago, and they've started a rewards program too. 4p/£, so pretty good. You're supposed to get special offers, etc. via email too, but I haven't seen that quite yet.

I hate that they are all "we have a supplement that will cure anything", but they have so much cool vegan stuff too!
 

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Yea, same here. They gave me this leaflet which mentioned a card, but didn't actually have a card on it. And the instructions for signing up online seemed to suggest that I needed to shop online to activate a card. Or something. I dunno, I have a headache.

Anyway, I gave up, maybe next time.

H&B do kinda suck, but they ARE convenient.
 

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Quote:
Originally Posted by Pixie View Post

I hadn't heard about this yet.
My local one always seems to have a broken fridge or freezer.
That happened with TWO of the H&B's where I used to live. The freezers were perennially broken, you had to ask for stuff for the freezer from the back, but as there were no labels in the broken freezer you didn't know what they had in stock or how much it cost. Gor bless 'em.
 

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Discussion Starter · #6 ·
That happens at one of our local shops too! Weird. Our teeny tiny one doesn't carry much, but the main Oxford shop has a broken freezer like 20% of the time!
 

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Quote:
Originally Posted by goldman_dancing View Post

That happened with TWO of the H&B's where I used to live. The freezers were perennially broken, you had to ask for stuff for the freezer from the back, but as there were no labels in the broken freezer you didn't know what they had in stock or how much it cost. Gor bless 'em.
Quote:
Originally Posted by IamJen View Post

That happens at one of our local shops too! Weird. Our teeny tiny one doesn't carry much, but the main Oxford shop has a broken freezer like 20% of the time!
Grr.
It seems like it is so common! I did complain in my store a few weeks ago.
 

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Quote:
Originally Posted by goldman_dancing View Post

Yea, same here. They gave me this leaflet which mentioned a card, but didn't actually have a card on it. And the instructions for signing up online seemed to suggest that I needed to shop online to activate a card. Or something. I dunno, I have a headache.

Anyway, I gave up, maybe next time.

H&B do kinda suck, but they ARE convenient.
Yeah I don't get it, where are the cards?! I looked confused but the cashier didn't explain & I was in too much of a rush to ask that time.

Indeed, they are expensive but I work right near one so do pop in sometimes.
 

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o_O ive seen H&Bs with broken freezers too. where do they get the from?!

I go in H&Bs more these days since I no longer work in a town with an indie health food shop, and its right near the exit to the shopping centre where I get my bus so I always go past it and think "hmm ill get a snack for the bus" haha.

I also didnt see any cards in there today. I saw a sign but no cards/leaflets and couldnt be bothered to ask. There was a lady in there causing a kerfuffle since her card was coming up as unregistered but she said she'd registered it bla bla bla hurry up woman i need to get to work. So it is possible to get a card somehow haha.
 

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The cards in my shop were right next to the till. I picked up one and then at home activated it online (typing in my name and email) and now I'm getting points. Right now they are running the buy one get one 1/2 price offer so i stocked up on hemp and flax.

I tend to shop there during their big sales and stock up but if I could earn enough to get £ off expensvie stuff like hemp then it is worth it.

Oh and our H&B doesn't even have a freezer.
 

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Quote:
Originally Posted by Pixie View Post

Grr.
It seems like it is so common! I did complain in my store a few weeks ago.
Ah H & B ...so many problems- my local one often doesn't have a working card machine for payment but they don't tell you until you have filled your basket and queued up (always short staffed too -another gripe) to pay. Then you have to go and find a cashpoint to get money to pay - not funny if you are in your lunch hour. I try to use my local independents but they just don't carry everything I need so have to use H&B as well or shop online and in truth online is the easiest option but I don't want to contribute any further to the demise of the high street. Oh the moral dilemmas we all face these days! They also seem to have no means of stock control as it is all centralised so you can't even make a special request for anything and at the most inappropraite times they run out of items. I once had a blazing row with the manager ( now left - there is a very high turnover of staff as well which says it all) because they had no Christmas buffet stuff eg mini pork pies and other savouries left several days before Christmas and wouldn't be getting any more in. Her response was "well it is Christmas!" And don't get me started on the member of staff who insisted that tuna sandwiches were vegetarian (this was in fairness years ago when they still did useful things like sarnies but I am just painting a picture here of my overall level of dissatisfaction) Yes broken freezers and no list available for what was in the back so you had to play some wild guessing game, out of stock items still being sold at full price, poorly trained staff who were only there to push the special offers. They're a shower really. Best one I have found is in the Bullring in Birmingham when I go to visit my mum I stock up but obviously the freezer stuff has to stay at hers but I do take a cool bag and fridge blocks for fridge stuff to take back with me when I go back to London. Beautiful big shop, nice staff, great range on offer .I thoroughly recommend this branch. There, I have ended on a positive! Phew!
 

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I don't have any problems in the 2 I go to

Finally have a card! I had to ask and the girl was like 'Oh! You don't have one yet?' ...umm, no. :s
I have way too many cards.
 

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My one has a freezer and a note stuck up saying there's a "fully stocked" chiller in the back. You have to tell a staff member exactly what you need and they go and get it for you. I wanted a browse to see if there was anything new but not possible


There's a working chiller above the freezer that is covered in empty Redwood's boxes.

Bizarre shop.
 

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Quote:
Originally Posted by rags. View Post

I have way too many cards.
you should see my wallet. im so disorganised and forgetful, if i took cards out and put them in only when i needed it id never use them.

Anyway I have a card now! they were hidden, i had to ask. which reminds me i was told id get an activation email and it hasnt come. I like the way it comes with a little one for your keyring. My dad buys the massive tubs of whey powder so i gave him ther one and will steal his points yay. is it vegan to profit off someones nonvegan clubcard points?! haha
 

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I have a H&B Rewards Card and get a voucher for £3 or £4 every few months. I also have VegSoc and VeganSoc cards (I can only use 1 of them at a time) so get 10% off anyway when spending more than £5 unless it's at a time when they have a special offer on eg buy-one-get-one-free, or buy-one-get-one-half-price.
 

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For all the money I have spent in Holland & Barrett I suppose that I should have got one as soon as they became available. I just don't really like store 'loyalty' cards as I like to fool myself that I have a genuine choice of where I can buy what. Mostly my spending has been when they had a 'penny' sale on herbal tea which meant that I could 100 peppermint tea bags for £2.70; or on the odd occasion that the buy-on-get-one-half-price meant that their prices weren't that expensive. The only regular spending I do there is on Alpro soya yogurt, which is occasionally on special offer. As H&B is based in Nuneaton - in the less affluent half of Warwickshire - then at least what money I spend there is being kept in the local economy (sort of).
 
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