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I just thought that I would share this most DIFFERENT expereince with you guys!<br><br><br><br>
On May 8, 2003, I went to El Pollo Loco located in Inglewood, California. I got my usual a veggie combination which is a large side of your delicious Pinto Beans, steamed mixed vegetables and corn. I always get these items on my lunch break because I have been a Vegetarian for over three years now and due to my healthy diet these options are the only ones suitable. I ordered my items and left your restaurant on my way back to work to eat my lunch. The corn was delicious and so were the mixed vegetables, however as I ate my beans I began getting these excruciating headaches and got worried. I stopped eating it and stirred the beans and found a large piece of uncooked chicken at the bottom of the cup. (yuck) I was appalled and disgusted by this and immediately drove my food back to the El Pollo Loco. Upon waiting in line, I noticed that there were two other customers ahead of me whom had their orders wrong also! I spoke to the manager and he said, Well what do you want me to do about it? I said, I would like my money back. He gave me a full refund for the item in question with a negative attitude which I kindly bypassed. However, he did not even apologize to me. I asked him four times if I could get the information to contact your corporate office, and each time he refused until finally he gave it to me three minutes later.<br><br><br><br>
A vegetarian item that they call veggie should contain neither meat nor any traces of meat in this entrée. In a spoken word, that type of false and damaging information is called slander. When it appears in print, it is libel. The items that I purchased claimed to be Veggie but in fact these items were Meaty. I wrote a letter to the coporate office and demanded a full apology but I still haven't gotten one YET! The staff workers at the El Pollo Loco to need to realize that when something says Vegetarian or Veggie it should be just that not anything else.<br><br><img alt="" class="inlineimg" src="/images/smilies/mad.gif" style="border:0px solid;" title=":mad:"><br><br><br><br>
I will diffenlty say that if it is not a STRICT VEGAN resturant or my own kitchen, I will not go anywhere else to eat out again!<br><br><br><br>
What do you guys think about this?
 

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Just being a bit anal here, but "slander" and "libel" aren't used appropriately in your letter. You're right about the "print" distinction between slander and libel, but you're mistaken on the underlying concept. "Slander" is "the speaking of base and defamatory words tending to prejudice another in his reputation, office, trade, business or means of livelihood." Therefore, its use is inappropriate here, unless you consider that "vegetarian" is base and defamatory. <img alt="" class="inlineimg" src="/images/smilies/grin.gif" style="border:0px solid;" title=":D"> And since the business used the word to describe its own product, it wouldn't be slander even if they described their beans as "the most awful, vile beans ever tasted." <img alt="" class="inlineimg" src="/images/smilies/grin.gif" style="border:0px solid;" title=":D"> In short, what you encountered was false advertising, not slander or libel. I'm pointing this out because complaints usually receive a better hearing if they're accurate in all respects.<br><br><br><br>
That being said, I would have been grossed out too. Ych!!!
 

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I agree with epski. Boycott them. They not only gave you the wrong stuff, they also posed a potential health hazard by giving you raw chicken in your food. I would report them to the Department of Health, too. EPL prolly has very unsanatary practices that the D of H need to know about and fast before someone else gets the "surprize" in the bottom of their cup. <img alt="" class="inlineimg" src="/images/smilies/spew.gif" style="border:0px solid;" title=":spew:">
 

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The "liable" and "slander" part is most irrelevant here. The main issue (IMO) is that regardless of what you ordered, they caused a potential health problem by giving you raw chicken. There are all kinds of dangers in eating raw chicken and they endangered your health by doing that.
 

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Thanks Mouse, you saved me from typing the same stuff . . . <img alt="" class="inlineimg" src="/images/smilies/grin.gif" style="border:0px solid;" title=":D">
 

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No need to excuse yourself, lighthouse25! <img alt="" class="inlineimg" src="/images/smilies/grin.gif" style="border:0px solid;" title=":D"> I applaud you for having done something about the situation you encountered.
 

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Good letter LH! That pisses me off and I think we let it go too many times. It's nice to see people still write letters and complain these days. <img alt="" class="inlineimg" src="/images/smilies/smiley.gif" style="border:0px solid;" title=":)">
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block"><i>Originally posted by lighthouse25</i><br><br><b>I spoke to the manager and he said, Well what do you want me to do about it?</b></div>
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Isn't it weird that a manager would be so hostile about something like that? Most managers really try to please their customers, but then you get these weirdos....<br><br><br><br>
I had a similar experience, although it was in my omni days. I took my little sister to an Arby's after school, and she ordered 3 roast beef sandwiches. When she got to the third one she decided to add some sauce, and when she lifted up the bun there was .... nasty blue mold all over the inside of the bun!! I went straight back to the restaurant and showed them the sandwich, and I got <i>exactly</i> that line from the manager: "What do you want me to do about it?" <img alt="" class="inlineimg" src="/images/smilies/huh.gif" style="border:0px solid;" title=":confused:"> Duh, how about a refund, an apology, a coupon, can't you think of <i>anything</i> you moron?<br><br><br><br>
I said, "Well, I'd like my money back for a START. If she gets sick, I promise I WILL be back with a medical bill. And I will never eat here again, and I will share this incident with everyone I know -- including your handling of it." The woman just looked annoyed and vacant as she gave me my refund.<br><br><br><br>
God, fast food is disgusting!!!!!!!
 

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.......and my friends and family think I'm crazy for inspecting ALL of the food I eat out and asking workers a million "crazy" questions.... I find if you don't ask and inspect you'll get screwed over more often than not.<br><br><br><br>
vegwedge
 

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Okay...I definitely understand your point of view....and I sympathize.<br><br><br><br>
But I'd like to add a quick thought to this...just a bit of humor. Perhaps next time you will think twice about having a vegetarian meal at The Crazy Chicken? Or The Mad Cow? <img alt="" class="inlineimg" src="/images/smilies/wink3.gif" style="border:0px solid;" title=";)"><br><br><br><br>
Seems a little like the vegetarian dinner I ate at the Texas Roadhouse ( I think they use one of those steak branders everyone was posting about in the compost heap several weeks back).<br><br><br><br>
Anyway, I do hope you get an appology!<br><br><br><br>
B
 

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Hmm.. I don't know if this is everywhere, but where I live (Australia) legally speaking vegetarian means stricly vegetarian, ie no meat of any sort, eggs and cheese but no rennet, no beef stock etc. Vegan means vegan. But veggie can just mean lots of vegetables, ie, veggie soup can have chicken stock in it, and a veggie burger can contain some animal products.
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block"><i>Originally posted by Kiz</i><br><br><b>Hmm.. I don't know if this is everywhere, but where I live (Australia) legally speaking vegetarian means stricly vegetarian, ie no meat of any sort, eggs and cheese but no rennet, no beef stock etc. Vegan means vegan. But veggie can just mean lots of vegetables, ie, veggie soup can have chicken stock in it, and a veggie burger can contain some animal products.</b></div>
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sounds reasonable to me.<br><br><br><br>
rigmarole
 

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I really understand how gross this was to you, BUT, I see it as someone just maked a mistake, and a piece of chicken ends up in the bottom of your cup. Hideous? Yes. Disgusting? Yes. Possibly dangerous? Probably not.<br><br><br><br>
Today we had a party here for a friend of mine. I had a bunch of veggie stuff, but my husband went out and did one of his 2 usuals -El Pollo Loco or Texas BBQ. When he got the El Pollo Loco here, it smelled SO good. I am not like a lot (probably most) or the posters here - I salivate at the smell of meat cooking. Even though I was not much of a chicken eater before going Veg*n, I liked El Pollo Loco a lot. It was tough for me. However, my husband had picked up the beans and some cole slaw. I wanted a bean and coleslaw taco, if I couldn't have the rest. I went to the EPL website and saw that there was no cholesterol in the beans, but a lot in the cole slaw. I called the EPL store and got a manager who was nice. Told me that the beans had no meat, but that they did use a mayo vinigarette on the cole slaw. She didn't know the ingredients of the mayo.<br><br><br><br>
So, ate a bean and salsa taco, and enjoyed the chips and salsa, and it was enough.<br><br><br><br>
I think that some idiot made a mistake with your beans (my guess would be that someone was carrying or dealing with some chicken and a piece fell into your cup) and the manager should have been better, but I do think that it was a mistake. I was grateful that I was able to get a veggie item with the rest that smelled so good to me, but was inedible.<br><br><br><br>
I would complain about the manager and their handling of the situation.
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block"><i>Originally posted by EquiPro</i><br><br><b>I really understand how gross this was to you, BUT, I see it as someone just maked a mistake, and a piece of chicken ends up in the bottom of your cup. Hideous? Yes. Disgusting? Yes. Possibly dangerous? Probably not.</b></div>
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For me it would be. I'm allergic to chicken; causes an anaphylactic reaction.
 

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I agree with Equipro. I don't think they intentionally put chicken in your food. But it doesn't sound like the manager handled the situation very well.
 

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This is why I dont miss eating out anymore. <img alt="" class="inlineimg" src="/images/smilies/smiley.gif" style="border:0px solid;" title=":)">
 
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