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Discussion Starter · #1 ·
I recently worked on a database system for a client (it was pre-existing and I made some modifications). There was one spot where they were having trouble and it was popping up with an error message (as I programmed it to). The client is meant to take note of the error, type it in an e-mail, then send it to me.<br><br><br><br>
Obviously that is too hard, because they do a couple of screen dumps (of the error and a few other things), paste them into a Word document (in the default picture format which takes up a lot of space), then send the document to me.<br><br><br><br>
So then I have to wait while I receive a document over 1 megabyte in size, rather than a simple text e-mail.<br><br><br><br>
And even worse, another 1+ megabyte document came through with screen captures of the database doing what it was meant to! I didn't need that. <img alt="" class="inlineimg" src="/images/smilies/mad.gif" style="border:0px solid;" title=":mad:"><br><br><br><br>
I need to put in an automatic error details log and e-mail function to try and stop this annoying silliness.
 

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LOL Poor Kurmy, it's a pain dealing with computer illiterate people to the point where they can't even follow simple instructions...<br><br><br><br>
the worst thing is a person who builds websites having a panic attack ("the website is broken!") because a link doesn't work... what the?
 

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Kurm you need one of those t-shirts from thinkgeek.com:<br><br><br><br>
"Go away or I will replace you with a very short shellscript".<br><br><br><br>
IMO many people could be replaced with shellscripts and actually would do better jobs in their workplaces... <img alt="" class="inlineimg" src="/images/smilies/wink3.gif" style="border:0px solid;" title=";)">
 

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When you program something you really have to be aware of the "more stupid than stupid" level of some users.<br><br><br><br>
People around here think I'm a genious because I can see why their prints come out a printer on the other side of the building. And I can even change the default printer !
 

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Oh yea, I enjoy playing with default printers. Better yet, it's fun to route the output to a location in a different state. When the user finally calls back, I make up an execuse from my execuse calandar. It has a different execuse for each day. Last Friday was solar flares soooo everything users called about last Friday was written off as a problem "due to solar flares". After I provide the excuse, I put them on hold until they hang up. If they are stupid enough to call back, I simply provide them with a "blind transfer" to the cleaning crew. I love my job!!
 

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KC - Umm.. which company do you work for? I'd like to avoid doing business with them if all their employees are like you.
 

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aka...******* operator from hell<img alt="" class="inlineimg" src="/images/smilies/smiley.gif" style="border:0px solid;" title=":)">
 

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You'll never get anywhere with that attitude, mister. <img alt="" class="inlineimg" src="/images/smilies/tongue3.gif" style="border:0px solid;" title=":p">
 

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Don't worry Marie, I'm always available for phone sex. <img alt="" class="inlineimg" src="/images/smilies/pimp.gif" style="border:0px solid;" title=":tame:">
 

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Nice.<br><br><br><br>
So... can I be the first VB girl you do it with? <img alt="" class="inlineimg" src="/images/smilies/tongue3.gif" style="border:0px solid;" title=":p"><br><br><br><br>
Unless it's too late.
 

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Discussion Starter · #13 ·
KC is really the cleaning crew. The fumes from all the chemical cleaning products creates these delusions in his head.
 

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Heck yea, I would love to push the broom or better yet ride on that little waxing machine...only if I get to keep my current salary though!
 

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<div class="quote-container"><span>Quote:</span>
<div class="quote-block"><i>Originally posted by Marie</i><br><br><b>KC - Umm.. which company do you work for? I'd like to avoid doing business with them if all their employees are like you.</b></div>
</div>
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Hm..I heard of this strategy before....<br><br><br><br>
System Operator (SO)wants money for securing the network.<br><br>
The CEO says, we have no problems so I won't give you money for it.<br><br><br><br>
SO: hmm, why don't I let this virus through and let half the network crash.......<br><br><br><br>
CEO: WTF happend to my files ?<br><br>
SO: It's a virus, it entered our network because we didn't have the security measures I asked for.......<br><br><br><br>
CEO: so what's it gonna cost ?
 

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You figured it out...LOL...good going. You can search under "******* operator from hell"...they are quite hilarious and really seem to fit the bill.
 

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kurmudgeon writes:<br><br>
=================<br><br>
The client is meant to take note of the error, type it in an e-mail, then send it to me.<br><br>
=================<br><br><br><br>
Many people think that, no matter what their occupation, they were meant to find happiness. Others think they were meant to be servants of the lord. Others think they were put on earth to do good works. The idea that they were meant to note errors in e-mail messages has never occurred to most people. And I doubt that they might be more willing to note error in e-mail messages, if you told them that that's what they were meant for. I know that if you told me that was my purpose in life, I wouldn't believe you, and would persist in believing that I was put here to do good works, meant to do that by the creator.
 

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If you want the client to put the text of the error in a text e-mail message, you should give them specific instructions to that, instead of relying on them somehow being able to know what the creator put them on earth to do.<br><br><br><br>
You can put those instruction right in an error message, or include a link in the error message, to a file containing specific, detailed instructions on how to report the error. Obviously, longer instructions should be communicted to them by the latter method.<br><br><br><br>
Let me know if you need help wording instructions to people: that is my specialty. I even know how to do it without insulting them in the process.
 

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for example you don't say or write to the client "note the error and send it to me in an email message." If you do that, they will use their own judgement as to how to note the error, and how to get it into an email message. What you say is something more specific, like<br><br><br><br>
=====================<br><br>
Please highlight the error message with the mouse; press ctrl-c; address an email message to [your address here]; with the cursor in the text area of the email message, press ctrl-v. Confirm that the text of the error message appears in the email message. Send me the message.<br><br>
===================<br><br><br><br>
Tho your error-log idea sounds good too.
 

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Discussion Starter · #20 ·
I had told them. I even kept telling them in my e-mails when I replied to their megabyte document e-mails.<br><br><br><br>
For the next update I do to the software I'm going to have it disable the Print Screen button when the error message appears so they won't be able to do this to me again.
 
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