Originally Posted by Amy SF
People who realize the minute I answer a phone call that they've called the wrong number, and just hang up without saying something. I realize you may be embarrassed, but I'm a nice person, I really am, and I'm not going to tear your head off for calling me by mistake.
When I first started working here I was thinking "What did I say? Do I sound that horrible?!" and then realized that it was probably just someone with the wrong number. Haha. Freaking losers. Does it really hurt to say "Whoops, sorry! Wrong number!"
On top of that, people will call and it will go like this:
Me: ">name of company I work for<, >me< speaking, how may I help you?"
Caller: "Is this >name of OTHER company<?"
M: "No, this is >company< customer service."
C: "Are you sure? This is the phone number they have on their website!"
M: "Yes, for customer service for >company<, not for >company their looking for<."
(Dude! Read the SENTENCE SURROUNDING THE PHONE NUMBER you're calling! It states VERY CLEARLY who you're calling!)
C: "Oh, well... do you know how I can >something only THAT company would do/know<
M: "No, we don't have that information. They are a separate company."
C: "Oh, well, how could I find out that information?"
(...which continues to my last ^ rant/post...) To this, I want to say "Possibly if you contact the company directly." Hehe.