First off, this may be a little long. Second, Thank You So Much to those of you who take the time to read this post, as it is something that has given me so much angst for 3 days now. I really need help moving forward from it.
Anyways, I work in a restaurant, and Saturday evening, towards the end of my shift, I still had two tables sitting side by side. One table, a married couple, paid their bill with cash. I went back to make change, and returned with their check and a coffee pot (to refill their coffee) in the same hand. The man said, "No, that's fine (meaning his coffee), though I thought he saw the check book as well and thought he meant I could keep the change. *Now, here is a mistake I acknowledge I made: I should've put the bill down anyway
. I just didn't want to seem like I wasn't "with it," since the issue of my being a newbie at this restaurant was already brought up.
A few minutes go by, and the wife says, "Hun-- we need our receipt." So I go back and bring them a receipt from the batch of receipts that I'm supposed to keep.
Then, the husband comes up and says, "You know-- it's customary to bring change back to the table." I answer, "Oh-- I'm so sorry. I thought you said it was 'fine.' My misunderstanding," and I calmly and politely made him his change. The busboy was next to me, looking on. The man proceeds to begin taking money from my book, saying, "Here- I'll just take this and you can keep the rest." To which I reply, "Please wait. Let me count it out first for you so that there's no mix-up and I don't get confused."
He walks out with his $3 and says, "Well, we wouldn't want you to get confused." That didn't sit well with me. I had inklings that something bad was going to happen.
Anyways, I was called into a meeting with the managers yesterday, because the man called in to complain. Our entire meeting was prefaced with this: "They are the sweetest, warmest customers. They are good, good people, but they said that, since they care about this restaurant so much, they thought we should know that if they were new customers, they would not come back."
I replied, that, yes, I thought that they were nice, too, and noticed that everyone who worked there was talking to them, etc., etc. I thought I was careful, and that what happened with their change was a misunderstanding. I didn't think it was that big of a deal.
Well apparently, the customers thought it was a VERY big deal, and said that I was very rude, and that when he went to "help me out" and help himself to my money I snapped, "DON'T TOUCH MY MONEY!" FURTHERMORE, he said he overheard the table who was sitting next to them (remember I mentioned them in the beginning of my story) asking each other where on earth their itemized receipt was!! Here's another thing, those people at the other table didn't pay until after the married couple was gone-- in fact, the busboy, who was witness to my exchange with the man, brought me the other table's book to pay. I even asked them how everything was when they left and they replied, "Wonderful!"
So the thing that irks me about this is the following:
At the beginning of the meeting with the managers, they prefaced it with "These are the sweetest, warmest customers..." So right there, anything I said to defend myself had to measure up against THAT! The other thing is, Why on EARTH would that man say those other things about me?! Because he was trying to paint me as a rip-off artist, snapper-head, money hungry bi^*h, so that I would lose my job. And I am anything BUT that! Maybe he was just embarassed that he made a big stink about getting $3 back, I don't know. I mean, I know there is the principle, and that servers need to bring change back, no matter WHAT, and I do that. I'm racking my brain trying to figure out any reason someone would do that!! Meanwhile, my bosses shake my hand and say, "let's just move on from this." Except that, how can I when a picture was painted about me that I'm a dishonest, rip-off artist?! In closing, I asked them to PLEASE ask the busboy what he witnessed and they will be relieved to find that I did not snap at the customer-- that what he said was a fabrication. I somehow doubt they will do that.