I need help with this, Please... [work/customer issue] - Page 2 - VeggieBoards
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#31 Old 11-09-2008, 06:41 PM
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I work with the public, too, and I can definitely sympathize with you that customers can really suck. The slightest misunderstanding can turn into a complaint and because companies are so concerned about overall customer satisfaction, they have to react to the complaints. Regardless of whether you were right or wrong, they're very concerned over what the customer's overall impression was.

I wouldn't let it get to you. If you see the customer again, be polite and super helpful. Only apologize again if your boss tells you to.
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#32 Old 11-09-2008, 07:48 PM
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I agree with being nice to them. When I worked customer service, the nastier the customer was to me the nicer I was to them. That leaves them without much ammunition and their fire tends to fizzle out when they realize they are just arguing with themselves.

Don't avoid them or be awkward around them (even if you're a wreck inside). This is exactly what they want/expect and gives them even more power over you.
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