I talked to the office a couple times on the phone, and then went in at lunch. She has receipts from the roofing company for three different fixes, and I have a bit of documentation from prior entries for the roof. I also have pictures of the damage, and from today, the water actually running down the wall. You're right though SeaSiren- I still need to send a certified letter. What we discussed today was switching apartments. See, I like the area, and I love the apartment, just not the leak part. I *so* do not want to move.