I can pretty much stop right here:
"1. Try to greet your table within 3-5 minutes."
My company policy was within the first 30 seconds. 3-5 minutes is a lonnnnng time.
"4. Do ANY up selling BEFORE the customer orders, NOT AFTER the customer just placed their order. "
That's stupid, that's the waitresses job. It's not their job to change their mind, but it's normal to ask "would you like to add cheese, grilled onion, french fries, whatever to that burger?" That's company policy at most places.
"7. Always give straws with drinks that normally get straws such as soft drinks or tea. If the customer doesn't use it, it's at least avaiable if they do."
Yet a few numbers up, the writer of the article stresses not to bring anything to the table unless it's requested. Hmmm.
"he appetizer came out, still no salad. I asked the person that ran the food about the salad, which he replied that I would have had to tell my server I wanted it as an appetizer. I think that's so ridiculous."
Isn't it ridiculous to ASSUME that the salad was going to come out first? Many places bring the salad out on the same plate as the entree. Not all, but if you want something out first, you should ask. Doesn't the customer know what they want? Geez, this person is a hypocrite.
"34. NEVER, EVER, bring the check without either being asked or asking."
The server has to follow the company policy, my company policy was to drop it off when the customer was halfway through their meal. If they wanted to order more, it was no biggy to pick it back up. Plus, most customers are mad if they have to ask for it.
"35. Do not waste your time writing "thank you" or draw smiley faces or even circle the amount on the check. If it's really busy, WHY make the customers wait to leave that much LONGER to write that? "
Really? Seriously? This person is also micro-managing 2 seconds of the servers time?
"36. Don't tell the customer about a survey. Customers can READ FOR THEMSELVES! "
Once again, company policy. And trust me, people can't read.
"40. Give ALL change back, even if it's just a penny unless the customer TELLS you to keep the change. Instead of $4.50 we were going to leave, because his service wasn't so great, he got stiffed all because he STOLE from us. He had NO RIGHTS to that money YET! GIVE BACK ALL CHANGE UNLESS THE CUSTOMER SAYS YOU CAN HAVE IT!"
Dude, this person is crazy. I honestly don't know why some companies do this, but I've experienced it too. But seriously, freaking out over pennies?
The person who wrote the article is very rude and demanding. They also don't sound like they've ever been a server before. This person goes on about how all condiments should be out on the table before the food comes, yet I've been rudely told by many customers that they didn't want it out early, they wanted it when the food came. This is what this ONE person likes, not everyone likes this. Some of the things they wrote are common sense and I agree with, but they're more crazy than anything else.