Einstein Bros. makes amends :P - VeggieBoards
Forum Jump: 
 
Thread Tools
#1 Old 05-26-2005, 09:04 AM
Veggie Regular
 
pseudo_vegan's Avatar
 
Join Date: Jan 2004
Posts: 1,758
The set-up...



And the *same* day I e-mail the company, I get this response in the afternoon...



Dear Ms. ****,

Please allow me to apologize for the poor experience you had to endure at out Stapleton location. Please be assured that myself as well as the General Manager will be working diligently to correct all of the issues you pointed out. I am truly sorry for the poor attention to detail on our part. Please e-mail me your regular mailing address and I will send you some coupons to enjoy at any of our locations. Thanks again for taking the time to contact us. Without the input of our regular guests we will never improve our business.



Todd W. Wyatt

District Manager

Einstein Bros. Cafe




And so that's awesome to me. Not just because of free bagel coupons (I hope ...hehe), but because of their response time. I think in any customer-service based field (well, this extends beyond that really), it is just as important to "fix" mistakes as it is to do so in a prompt manner. Both times I have contacted the company I have received a reply the same day. So...I may not be visiting *that* particular location again, but I'll certainly go to other stores because it seems they really put forth an effort to address customer issues.



Thanks, everyone, for the support in the original thread BTW



Cheers!
pseudo_vegan is offline  
Sponsored Links
Advertisement
 
#2 Old 05-26-2005, 09:12 AM
Veggie Regular
 
MollyGoat's Avatar
 
Join Date: Sep 2003
Posts: 4,159
Aw...Einstein Brothers.
MollyGoat is offline  
#3 Old 05-26-2005, 01:33 PM
Veggie Regular
 
rainbow_clouds's Avatar
 
Join Date: Mar 2005
Posts: 4,579
That's good customer service.
rainbow_clouds is offline  
Sponsored Links
Advertisement
 
#4 Old 05-26-2005, 01:38 PM
Veggie Regular
 
Amy SF's Avatar
 
Join Date: Dec 2004
Location: Southern California
Posts: 20,217
Quote:
Originally Posted by rainbow_clouds View Post

That's good customer service.



Damn straight.

*this space not for sale*
Amy SF is offline  
#5 Old 05-26-2005, 02:21 PM
Banned
 
bstutzma's Avatar
 
Join Date: Apr 2003
Posts: 2,535
Hooray! :-)
bstutzma is offline  
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the VeggieBoards forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in


Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off