The set-up...



And the *same* day I e-mail the company, I get this response in the afternoon...



Dear Ms. ****,

Please allow me to apologize for the poor experience you had to endure at out Stapleton location. Please be assured that myself as well as the General Manager will be working diligently to correct all of the issues you pointed out. I am truly sorry for the poor attention to detail on our part. Please e-mail me your regular mailing address and I will send you some coupons to enjoy at any of our locations. Thanks again for taking the time to contact us. Without the input of our regular guests we will never improve our business.



Todd W. Wyatt

District Manager

Einstein Bros. Cafe



And so that's awesome to me. Not just because of free bagel coupons (I hope ...hehe), but because of their response time. I think in any customer-service based field (well, this extends beyond that really), it is just as important to "fix" mistakes as it is to do so in a prompt manner. Both times I have contacted the company I have received a reply the same day. So...I may not be visiting *that* particular location again, but I'll certainly go to other stores because it seems they really put forth an effort to address customer issues.



Thanks, everyone, for the support in the original thread BTW



Cheers!

Aw...Einstein Brothers.

That's good customer service.

Damn straight.

Hooray! :-)