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letter from Melaleuca re: testing (*insulting)

post #1 of 39
Thread Starter 
I received an expensive bottle of shampoo from Melaleuca as a gift. In the ingredients they made sure to point out that they were plant derived and not animal. But there was no mention of it being cruelty free.



So I checked their website and saw that they do hundreds of clinical tests. Then I called them and asked if any of that was animal testing. They told me they can't give out that kind of sensitive information over the phone, but they could send me a letter stating whether they do or not.



Anyway I received the letter which said that they don't test and never have. That was great to hear but then the letter went on. It stated how they eat meat, wear leather and don't feel guilty about it. I took the further comments to mean veg*ns are ridiculous. I've attached the letter for you to read and tell me if I'm reading too much into it. I just don't get what hamburgers and leather belts have to do with animal testing. A simple yes or no on testing would have been sufficient.

 

mel.doc 26.5k . file

‎"One meal, soon forgotten, in exchange for a whole life." Author Unknown
"Fur is worn by beautiful animals and ugly people"
 

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‎"One meal, soon forgotten, in exchange for a whole life." Author Unknown
"Fur is worn by beautiful animals and ugly people"
 

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post #2 of 39
I used to buy from Melaleuca. I called and asked about animal testing, they said they don't do it. A person I worked with called and asked about animal testing and they told her they don't do it. She asked for it in writing. They faxed her a letter saying they didn't do it. That was a couple years ago. Then just semi-recently I've noticed theyre now on PETA's "tests on animals" list & they used to not be on the list. So I dunno. It's kind of like the Unilever thing. They claim no animal testing, PETA says yes. Mighty confusing.
post #3 of 39
It really makes no sense to me why the guy wrote about wearing leather and making it a point that he feels that humans are above animals. Because of that right there I wouldnt buy the product. But thats just me, do as you feel right!
post #4 of 39
I think they should have stopped after the first two paragraphs or just given you the answer over the phone.



That letter is odd, especially the transition into the 3rd paragraph. It's like they wanted to make a point about veganism, but didn't know how to fit it in since that's not what you asked.
post #5 of 39
Thread Starter 
Yeah I thought it was a strange letter to send. I'm returning their product and telling them thats not the type of letter you send to customers your hoping to sell products to.

‎"One meal, soon forgotten, in exchange for a whole life." Author Unknown
"Fur is worn by beautiful animals and ugly people"
 

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‎"One meal, soon forgotten, in exchange for a whole life." Author Unknown
"Fur is worn by beautiful animals and ugly people"
 

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post #6 of 39
Thread Starter 
Quote:
Originally Posted by Jessica Alana View Post

I used to buy from Melaleuca. I called and asked about animal testing, they said they don't do it. A person I worked with called and asked about animal testing and they told her they don't do it. She asked for it in writing. They faxed her a letter saying they didn't do it. That was a couple years ago. Then just semi-recently I've noticed theyre now on PETA's "tests on animals" list & they used to not be on the list. So I dunno. It's kind of like the Unilever thing. They claim no animal testing, PETA says yes. Mighty confusing.



I called and asked PETA about this. It turns out that they did testing on a competitors product that claimed it was so safe a child could drink it. They did the lethal dose test using rats. So technically they didn't use animal testing on their product. This explains their reference to comparing a child to a rat in the letter. They also wouldn't promise to never test their products in the future. Thats why they are on PETA's "do test" list.

‎"One meal, soon forgotten, in exchange for a whole life." Author Unknown
"Fur is worn by beautiful animals and ugly people"
 

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‎"One meal, soon forgotten, in exchange for a whole life." Author Unknown
"Fur is worn by beautiful animals and ugly people"
 

Reply
post #7 of 39
I really wish that this could just be on the label, and wouldn't be a lie and everything would be simple and easy. Why do companies have to make it so hard? I hate having to do hours of research to buy toothpaste.



Anyway...that letter was weird and I have no desire to use their products after reading it (as if the lethal dose testing didn't put me off). It sounds like he's trying to proove to himself that he's a good person in regards to animals by insulting veg*n customers in some strange way.
post #8 of 39
That is very weird. Almost as if the secretary the guy got to send it snuck that in there as a prank. I don't know.
post #9 of 39
That is one strange letter. He seems to have some personal vendetta; why else would he go on and on about things you didn't even ask about?
post #10 of 39
You know what I think?The guy has a guilty conscience,so he's trying

to rationalize what he really knows is wrong.
post #11 of 39
I don't understand why they felt it was necessary to throw their personal opinion (an irrelevant one at that) into the letter. You wanted your question answered, and that's all they had to do. Why would they keeping blabbering on like that? In my opinion it's kind of immature and it is definitely highly unprofessional, especially when they could potentially be hurting their apparently "valued" customers' feelings by doing such an unnecessary, silly thing. Very detrimental to their image as any kind of reputable company and poor customer service if you ask me. I couldn't imagine answering one of my customer's questions with all kinds of irrelevant poo-poo that they didn't ask to hear... I've never heard of this company until reading this thread, but just for that they can assure themselves they will have no chance of my patronage in the future... what a hack!
post #12 of 39
That's really random, and IMO the letter sounded pretty unprofessional. You were asking a simple question, and you got back this guys life story, full of really unrealted things, and trying to almost get into a debate with you.



I would write to the guys manager and say you had some questions regarding the letter he sent, but then, I just love complaining.
post #13 of 39
I dunno if the CEO has much of a manager. ;P



But being that that letter apparently WAS from the CEO... how weird! "No, we don't test on animals.. but I am wearing leather and I ate meat yesterday! I am SO not one of those VAY-GUNS That is relevant, right?"
post #14 of 39
Wow... the letter goes in such contrasts all the way from "Animals are our friends, we can never test on them!" to "I eat meat, wear leather, and don't feel guilty at all!" I think it is too personal and pretty mean of them to send such a letter. Also according to them it "doesn't count" if the animal is already

dead.
post #15 of 39
It wasn't terrible. A bit personal, though. We didn't ask if the CEO was vegetarian, just if the company tested on animals.
post #16 of 39
I would write back. It's possible the CEO had nothing to do with what was in that letter.
post #17 of 39
I think that was THE most bizarre letter I've ever read, and not one that a CEO of a company would write at all, even if they DID test on animals. I mean they want to sell their product, not insult potential customers. I think something strange has gone on somewhere.
post #18 of 39
While I think he went a bit overboard in his letter, I didn't exactly find it offensive or anything. He definitely was trying to make a point however. Rather odd.
Everybody is a genius, but if you judge a fish by its ability to climb a tree, it will spend its whole life believing that it is stupid...~Albert Einstein~
"Nothing tastes as good as kindness feels" - ~ElaineV~
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Everybody is a genius, but if you judge a fish by its ability to climb a tree, it will spend its whole life believing that it is stupid...~Albert Einstein~
"Nothing tastes as good as kindness feels" - ~ElaineV~
Reply
post #19 of 39
I don't put animals on the "same plane" as humans either - I would never force an animal to fly! LOL. That guy definitely has a few lights out.



It's like he was saying, "We don't test OUR products on animals, but let me make it very clear we believe animals are here for humans to eat or wear."
post #20 of 39
Honestly? The letter looks like a fake.
post #21 of 39
Thread Starter 
Quote:
Originally Posted by Tame View Post

Honestly? The letter looks like a fake.



I'd be more than happy to send anyone that wants it a copy or better yet your all welcome to come visit me (well maybe not EVERYONE at the same time, although that would be quite a party) to see the original.

‎"One meal, soon forgotten, in exchange for a whole life." Author Unknown
"Fur is worn by beautiful animals and ugly people"
 

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‎"One meal, soon forgotten, in exchange for a whole life." Author Unknown
"Fur is worn by beautiful animals and ugly people"
 

Reply
post #22 of 39
I don't know if the letter is real or not, but I do think it's more honest than the usual letter from a CEO, so therefore I can see why some people would think it's fake or be caught off guard by it. It wouldn't occur to me to find it 'insulting' though. I am a bigtime animal lover myself (and I probably share the same beliefs as many who have commented here);and at the same time, it's refreshing to find people willing to point out some common delusions from time to time.



For instance, I had a professor in college who was very 'anti technology' yet I don't think he realized how miserable he would be without it. His poor vision was corrected by technology. His teeth were in good shape as a result of technology. etc. etc. I personally interpreted the letter as a good reminder for us not to go overboard with things and that the important thing is to appreciate these things and not take them for granted--responsible actions will naturally follow. The cruelty comes in when animals and what we use them for are taken for granted to the point of not even being consciously aware of how we personally benefit from that which we presume to disdain.



On another note, I've also noticed that one of the good indicators for how evolved a society is, is how well animals are treated. Notice that when countries are at war, that the enemy is sometimes referred to as "dogs" so that there is little or no guilt in killing people on 'the other side'. In a society where such animals are highly valued, that would not work very well.
post #23 of 39
I just found this article regarding their stance on testing on animals. The language (at least the parts that were quoted) seems to be very similar to the letter psoted here so I think it probably does come directly from the CEO:



http://www.thegreenguide.com/doc.mht...&s=vandersloot
post #24 of 39
Wow, strange letter. He clearly doesn't want his company to be associated with anything resembling an AR stance.



I would definitely write back and use the opportunity to edumacate the guy on just how inhumanely the animals, that provided his belt, shoes and burgers, were treated. Or is he still killing them all himself on his family farm?



Just forward him a copy of Meat Your Meat and that should set him straight.
post #25 of 39
I wouldn't be insulted by the letter. But it was definitely an odd (and seemingly defensive) letter.
I am the user formerly known as MrsKey
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I am the user formerly known as MrsKey
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post #26 of 39
Hi whisper,

I received the same letter and I was really unhappy about it either! They really said something like: well, animallovers....you shouldn't "overdue" it when it comes to rats and mice. These animals are living creatures as well. All I want is to know if they test their products on animals or not. Why are they mentioning all that stuff that we don't want to hear??? Why are they on ALL the positive lists (of companies that DO test on animals)? If they really don't do tests, they shouldn't be on these lists! So, what is the truth here???
post #27 of 39
Very strange for a company that is trying to make a living selling people stuff. Usually they don't volunteer an awful lot information about things you didn't ask.



However I have to give this guy points for honesty and outspokenness, even at the risk of losing your business. Probably they don't test - because they don't produce anything novel, and therefore there is no legal requirement for them to test. So they can answer that they don't test. And since they don't plan any changes, they can answer they have no plants to test.



The person admitted to not being a vegetarian. I don't see what the big deal is. Just about every other company that says the don't test, would have almost all their employees be non-veg. Here is someone who simpl reminded you of that - and you don't want to buy from them? Personally I would rather deal with someone who is honest and forthright than w people telling me what they think I want to hear. It is , unfortunately, unusual, but is refresshing.
post #28 of 39
That said, the presense of animal ingredients results in far more harm to animals than the fact that a few samples of the prototype of a product, that is subsequently mass-produced for years and years without further testing, were tested on animals. While most of their products did not seem to have animal ingredients, I noted the presence of glycerin, from unnamed sources, in one of their hand soaps.
post #29 of 39
I have a Melaleuca membership, and recently I decided to eliminate the use of products that weren't cruelty free.

I was disappointed to find Melaleuca on the Do Test list...

I wrote a letter to Melaleuca to find out why they are on PETA's "Do Test" list. There was no response. So today I called Melaleuca and spoke to a manager. The manager could not state for or against the issue because they were uninformed. She asked to call me back after she did some research to find the "truth of the matter."

I had already called PETA and found they had tested competitors products on animals, and have not promised to eliminate animal testing all together.

She called back happy to announce that she would be sending me a letter on the topic from the CEO (I assume the letter from the original message) and that she didn't find information saying they test their products on animals, but she could not deny or confirm anything about testing competitors products on animals.



So I attempted to cancel my account but, it's too late in the month to cancel. They are forcing me to buy more products and shipping them to me, just so I can ship them back. I live in Hawaii...that's a lot of wasted resources. I found it funny that they continued to try and get me to keep my account and suggested that the products would be great Christmas present for my family.....???
post #30 of 39
I have a Melaleuca membership, and I only recently made the decision to use products that were strictly cruelty free.



I was disappointed to find Melaleuca on the Do Test list...

I wrote a letter to Melaleuca to find out why they are on PETA's "Do Test" list. There was no response. So today I called Melaleuca and spoke to a manager. The manager could not state for or against the issue because she was uninformed. She asked to call me back after she did some research to find the "truth of the matter."

I had already called PETA and found they had tested competitors products on animals, and have not promised to eliminate animal testing all together.



She called back happy to announce that she would be sending me a letter on the topic from the CEO (I assume the letter from the original message) and that she didn't find information saying they test their products on animals, but she could not deny or confirm anything about testing competitors products on animals.



I told her about the information I had found and she had nothing to say.



So I attempted to cancel my account but, it's too late in the month to cancel. They are forcing me to buy more products and shipping them to me just so I can ship them back. I live in Hawaii...that's a lot of wasted resources. They continued to try and get me to keep my account and suggested that the products would be great Christmas presents for my family.....
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